The Staff Discount
Do you let it go through?
Level 2 · 21 / 53
The Staff Discount
You're at the till with a full trolley. The cashier is a friend of a friend. Without asking, she scans her staff card and takes forty percent off. She smiles like it's nothing. The store loses about sixty pounds. If it's noticed on the audit, she loses the job, not you.
Do you let it go through?
Then ask
- Say you object out loud. What have you just done to her?
- Would you go back to her till next week?
- Is your discomfort about the theft or about being in her debt?
The classics and some new ones. A scenario, the question it forces, and the follow-ups that make it bite.