The Cancellation
Do you charge them?
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The Cancellation
You work for yourself and require payment when a client cancels on the day. A client cancels because their child is in hospital. You turned down other work for that time. They ask you to waive the fee.
Do you charge them?
Then ask
- Would you charge them if you could afford not to?
- What if they had cancelled twice before?
- Does compassion still count when it costs you money?
The classics and some new ones. A scenario, the question it forces, and the follow-ups that make it bite.