The Mispriced Item
Do you tell them the price is wrong?
Level 2 · 52 / 53
The Mispriced Item
You are buying a vacuum cleaner at a self-checkout. It scans at £15 instead of £150. The store is a large national supermarket. The red light flashes for an assistant to approve the unexpected weight. A tired teenager walks over, blindly swipes their card to clear the error, and starts to walk away.
Do you tell them the price is wrong?
Then ask
- Would you say something if it was an independent shop?
- What if it scanned at £140 instead of £150?
The classics and some new ones. A scenario, the question it forces, and the follow-ups that make it bite.