The Holiday House
Do you refund Maya?
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The Holiday House
Six friends book a house for July. Each pays £300. A week before the trip, Maya pulls out after losing her job and asks for her share back. The booking cannot be changed. Refunding her means the other five pay £60 more each.
Do you refund Maya?
Then ask
- Would you refund her if she had found a cheaper holiday?
- Should the friends who earn more cover more?
- What if £60 means one person can no longer go?
The classics and some new ones. A scenario, the question it forces, and the follow-ups that make it bite.